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License, road tax renewal services may be disrupted from time to time, says Pos Malaysia  
 


August 16, 2013

PETALING JAYA: Pos Malaysia's licence and road tax renewal services may be disrupted from time to time, the company said.

It expected to see this even as the Road Transport Department (JPJ) stabilised its computer systems, three weeks after electronic upgrade foul-up.

"Pos Malaysia expects occasional temporary disruptions may continue to occur," the company said in an email to The Star on Friday.

It also apologised to customers for the inconvenience, and asked for their patience and cooperation.

Previously, The Star quoted the Road Transport Department as saying that it would be another month before transport-processing matters would return to normal.

On Jul 26, the JPJ upgraded its 20-year-old Sikap processing system to a brand new online system known as MySikap.

This upgrade was too resource-intensive and overwhelmed its servers, which forced JPJ to bring in newer and more powerful servers to deal with the problem a few days later.

As a result, Malaysians who had to renew their transport matters could not do so, swamping post and JPJ offices to get their renewals. Some had to wait several hours, while others had to wait days.

Pos Malaysia said that it had been working with JPJ preparing for the upgrade since Oct 2012.

"The preparation also included the upgrading of Pos Malaysia's gateway to JPJ via Public Service Network (PSN) to cater to JPJ's new system," the company said, adding that its current system was "up-to-date".

It added that since the Jul 26 systems launch, Pos Malaysia also tasked a dedicated support team to monitor the system's performance, including its won network and application.

Pos Malaysia said that it met with JPJ official on Thursday and that a special task force would be formed immediately to resolve the matter.
 

 


 

Sources: www.thestar.com.my

 

 
 
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