August 16, 2013
PETALING JAYA: Pos Malaysia's licence and road tax renewal services may be
disrupted from time to time, the company said.
It expected to see this even as the Road Transport Department (JPJ)
stabilised its computer systems, three weeks after electronic upgrade
"Pos Malaysia expects occasional temporary disruptions may continue to
occur," the company said in an email to The Star on Friday.
It also apologised to customers for the inconvenience, and asked for their
patience and cooperation.
Previously, The Star quoted the Road Transport Department as saying that it
would be another month before transport-processing matters would return to
On Jul 26, the JPJ upgraded its 20-year-old Sikap processing system to a
brand new online system known as MySikap.
This upgrade was too resource-intensive and overwhelmed its servers, which
forced JPJ to bring in newer and more powerful servers to deal with the
problem a few days later.
As a result, Malaysians who had to renew their transport matters could not
do so, swamping post and JPJ offices to get their renewals. Some had to wait
several hours, while others had to wait days.
Pos Malaysia said that it had been working with JPJ preparing for the
upgrade since Oct 2012.
"The preparation also included the upgrading of Pos Malaysia's gateway to
JPJ via Public Service Network (PSN) to cater to JPJ's new system," the
company said, adding that its current system was "up-to-date".
It added that since the Jul 26 systems launch, Pos Malaysia also tasked a
dedicated support team to monitor the system's performance, including its
won network and application.
Pos Malaysia said that it met with JPJ official on Thursday and that a
special task force would be formed immediately to resolve the matter.